The Role Of Leadership, Organizational Culture, Emotional Intelligence On Employee Loyalty
Keywords:
Leadership, Organizational Culture, Emotional Intelligence, Employee Loyalty
Abstract
The research aims to evaluate the effect of leadership roles, organizational culture, and emotional intelligence on employee loyalty at PT PGN Solution, Cirebon City, Indonesia. Data was collected from 90 participants through total sampling method by distributing questionnaires. Statistical analysis was conducted using multiple linear regression tests using SPSS version 20 software. The results showed that leadership does not affect employee loyalty, as evidenced by the t-count value of 1.889, below the t-table value of 1.661. Organizational culture positively affects employee loyalty, as evidenced by the t-count value of 3.013, above the t-table value of 1.661. Emotional intelligence positively affects employee loyalty. This is also evidenced by the t-count value of 9.314, above the t-table value of 1.661, and the combination of leadership roles, organizational culture, and emotional intelligence together has a substantial positive effect on employee loyalty, as indicated by the F-count of 194.372, higher than the F-table value of 3.10. This study implies that in the context of PT PGN Solution in Cirebon City, Indonesia, the role of leadership individually does not significantly affect employee loyalty. However, organizational culture and emotional intelligence have a significant positive impact on employee loyalty.
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Bicer, C. (2022). ACADEMIC COMMENTS AND ANALYZES ON DEVELOPMENTS IN FINANCE AND ECONOMICS. Ekin Yayınevi.
Coughian, R. (2005). Employee loyalty as adherence to shared moral values. Journal of Managerial, 17(1), 43–57.
Fatrin, T. (2020). PENGARUH KEPEMIMPINAN DAN KECERDASAN EMOSIONAL TERHADAP LOYALITAS KARYAWAN DI PT. MANDALIKA ADI PRATAMA. http://repository.univ-tridinanti.ac.id/1760/5/ilovepdf_merged %283%29.pdf
Fitriastuti, T. (2013). Pengaruh kecerdasan emosional, komitmen organisasional dan organizational citizenship behavior terhadap kinerja karyawan. Jurnal Dinamika Manajemen, 4(2), 103–114.
García-Fernández, J., Martelo-Landroguez, S., Vélez-Colon, L., & Cepeda-Carrión, G. (2018). An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty. Journal of Hospitality and Tourism Technology, 9(3), 438–454. https://doi.org/10.1108/JHTT-09-2017-0100
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Universitas Diponegoro.
Gunawan, F. (2017). PENGARUH KOMPENSASI DAN BUDAYA ORGANISASI TERHADAP LOYALITAS KARYAWAN PT. VICTORY INTERNATIONAL FUTURES. AGORA, 5(1). https://publication.petra.ac.id/index.php/manajemen-bisnis/article/view/5273/4858
Kurniawan, I. S. (2019). Faktor-faktor yang mempengaruhi loyalitas karyawan. Jurnal Ekonomi Dan Manajemen, 16(1), 85–97. https://journal.feb.unmul.ac.id/index.php/KINERJA/article/view/5299/474
Lin, Y.-H., Zhu, T., Kim, C. J., & Ho, S. P. (2021). How do institutional pressures moderate the impacts of relational governance on the performance of international projects? An empirical assessment. International Journal of Project Management, 39(7), 726–737. https://doi.org/10.1016/j.ijproman.2021.06.006
Marwanto, A. E., & Hasyim, W. (2023). Pengaruh Kepemimpinan, Motivasi Dan Lingkungan Kerja Terhadap Loyalitas Karyawan Di PT Penjalindo Nusantara (Metaflex). Jurnal IKRAITH-EKONOMIKA, 6(1), 44–51.
Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002
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Mon, M. D., Yuswardi, & Saputra, T. A. . (2023). The Influence Of Organizational Culture, Work Environment, And Leadership On The Performance Of Restaurant Employees In Batam Mediated By Motivation. Asian Journal of Management Entrepreneurship and Social Science, 3(4).
Nabella, S. D., Rivaldo, Y., Kurniawan, R., Nurmayunita, ., Sari, D. P., Luran, M. F., Amirullah, ., Saputra, E. K., Rizki, M., Sova, M., Nurhayati, ., & Wulandari, K. (2022). The Influence of Leadership and Organizational Culture Mediated by Organizational Climate on Governance at Senior High School in Batam City. Journal of Educational and Social Research, 12(5), 119. https://doi.org/10.36941/jesr-2022-0127
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Putra, B. N. ., Jodi, W. A. ., & Prayoga, M. S. (2019). Compensation, Organizational Culture and Job Satisfaction In Affecting Employee Loyalty. Journal of International Conference Proceedings, 2(3), 11–15. https://ejournal.aibpmjournals.com/index.php/JICP/article/view/638/626
Rahayuni, S. (2020). PENGARUH KOMUNIKASI, LINGKUNGAN KERJA, KOMITMEN ORGANISASITERHADAP LOYALITAS KERJA PEGAWAI DINAS PEMBERDAYAANMASYARAKAT DAN KAMPUNG, PEMBERDAYAAN PEREMPUANDAN KELUARGA BERENCANA KABUPATEN ACEH TAMIANG. Jurnal Universitas Islam Sumatera Utara, 2(1), 82.
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Robbins, Stephen, P., & Judge. (2016). Perilaku Organisasi. (16th ed.). Salemba Empat.
Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
Santos, A., Wang, W., & Lewis, J. (2018). Emotional intelligence and career decision-making difficulties: The mediating role of career decision self-efficacy. Journal of Vocational Behavior, 107, 295–309. https://doi.org/10.1016/j.jvb.2018.05.008
Schwepker, C. H., & Dimitriou, C. K. (2021). Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry. International Journal of Hospitality Management, 94, 102860. https://doi.org/10.1016/j.ijhm.2021.102860
Sugiono, E., Nurwulandari, A., & Dining, Y. (2022). Kepuasan kerja memediasi pengaruh gaya kepemimpinan, budaya organisasi, dan motivasi terhadap kinerja karyawan Bank BTN kantor cabang Jakarta Kuningan. Jurnal Ilmiah Akuntansi Dan Keuangan.
Tomic, I., Tesic, Z., Kuzmanovic, B., & Tomic, M. (2018). An empirical study of employee loyalty, service quality, cost reduction and company performance. Economic Research-Ekonomska Istraživanja, 31(1), 827–846. https://doi.org/10.1080/1331677X.2018.1456346
Wahab, A., & Liskawati. (2020). PENGARUH KEPEMIMPINAN DAN KECERDASAN EMOSIONAL TERHADAP LOYALITAS PEGAWAI PADA SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH (DPRD)KABUPATEN DONGGALA. Jurnal Ekonomi Trend, 8(1), 11–13.
What Is Organizational Culture? And Why Does It Matter? (2024). Www.Gallup.Com. https://www.gallup.com/workplace/327371/how-to-build-better-company-culture.aspx
Yeshinta, Y., Hartono, S., & Itiatin. (2020). LOYALITAS PEGAWAI DITINJAU DARI KECERDASAN EMOSIONAL, KOMITMEN, SELF EFFICACY, DAN KOMPETENSI (STUDI KASUS PADA KPPBC TMP B SURAKARTA). Business Management Analysis Journal, 3(1), 58–71. file:///C:/Users/Bayu/Downloads/4425-15342-1-PB.pdf
Published
2024-05-14
How to Cite
Novi Novianti, Sri Ayuni, & Sunimah, S. (2024). The Role Of Leadership, Organizational Culture, Emotional Intelligence On Employee Loyalty. Asian Journal of Management, Entrepreneurship and Social Science, 4(02), 953-966. Retrieved from https://ajmesc.com/index.php/ajmesc/article/view/816
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